A hands-on advisory service for governments undergoing digital transformation.
Why organisations need advisory support:
DigiServe helps institutions make informed choices about digital systems — from understanding needs and evaluating vendors to managing implementation and change. The service provides expert guidance on planning, procurement, and system management to ensure technology investments deliver real value.
Without a clear strategy, digital systems are often misaligned or underused.
Many organisations get locked into expensive, rigid tech that doesn’t fit their needs.
How advisory services guide change and add value for money:
Experts help scope the project, identify partners, and support implementation.
Tailored support across planning, procurement, and delivery stages.
Ensures systems can work across departments and grow over time.
This includes access to the Responsible Technology Toolkit, which enables implementers to build technology that serves residents responsibly.
Who benefits from DigiServe?
Municipal Officials · Administrative Staff · Department heads · Civil society stakeholders
A data-driven tariff tool to help eThekwini deliver fairer, more sustainable water services
The only reliable and repeatable patterns in digital transformation are teams delivering real change and sharing what works. OCL manages to combine technical expertise about digital and data infrastructure, community building and a commitment to better more livable cities.
The OCL team is ever-willing to assist and guide cities and their practitioners.
We are pleased to recommend OCL as a reliable and forward-thinking partner in the design and delivery of digital tools, participatory processes, and data-driven governance solutions.
